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What You Need to Know About Our Legal Policy

viv288 operates under a clear set of legal terms that govern how your account, wallet activity and data are handled. Whether you deposit via DANA, OVO or GoPay, or access the platform from Semarang or anywhere across Indonesia, these terms set the rules of…

Jurisdiction-aware termsAccount data policyDANA, OVO, GoPay wallet scopeUser rights and access rulesContact path for legal requests
viv288 What You Need to Know About Our Legal Policy
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about how a specific policy clause applies to your account — whether it concerns a DANA transaction dispute, an OVO wallet hold, or a request to review your stored data — our support team handles legal queries directly. Raise it through the channel that works best for you and we'll respond with the relevant policy detail and next steps.

Live Chat Support Start a live chat session from your account dashboard. Describe the legal or policy issue and our team will pull your account record and respond with a documented answer.
Email for Formal Requests Send a written request to our support email for formal legal queries, data access requests or account closure instructions. We reply with a reference number and a clear timeline.
Account Help Centre The Help Centre inside your account covers common policy questions — wallet verification rules, transaction dispute steps and data request forms are all accessible there without waiting in a queue.
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account Access

Security and transparency sit at the core of how we manage your account. Every login uses OTP verification tied to your registered mobile number, and all data passing between your device and our servers is encrypted in transit. We keep records of wallet transactions — including DANA, OVO and GoPay activity — for the retention period required by our operating policy, after which they are purged from active storage. You can request a summary of the data we hold on your account at any time through the Help Centre.

Data Handling We collect only what is needed to run your account and process payments. Wallet data from DANA, OVO and GoPay is stored under strict access controls and is not sold to third parties.
Cookie Policy Cookies are used to maintain your session, remember your wallet preference and measure how the platform performs. You can manage cookie settings through your browser at any time.
Account Security OTP verification is required on every new login and for any wallet withdrawal request. If you suspect unauthorised access, lock your account immediately from the security settings page.
Data Requests and Changes Request a copy of your stored data, ask us to correct inaccurate details, or close your account entirely via the Help Centre form. We process these within the timeframe set in our policy.

Common Questions About Our Legal Terms

These are the questions our account holders ask most often about how our legal terms work in practice — covering eligibility, data rights, wallet policy and how to raise a formal concern.

These terms apply to anyone who opens an account on viv288. Eligibility depends on local law, and the terms are binding in regions where access is permitted under applicable regulation.

Yes. Submit a data access request through the Help Centre inside your account. We will compile your account and wallet records and deliver them within the timeframe stated in our data policy.

Raise a transaction dispute via live chat or email with your transaction reference. Our team pulls the corresponding DANA, OVO or GoPay log and provides a documented response with a clear resolution path.

On account closure we retain transaction records for the period required by our policy, then remove them from active storage. Submit a closure request through the Help Centre and we will confirm the retention schedule.

When terms are revised, the updated version is published on this page with the effective date noted at the top. Continued use of your account after that date counts as acceptance of the revised terms.

Access depends on local law and is available where permitted. If you are unsure whether your region is eligible, check the eligibility section in the Help Centre or contact our support team directly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.